We currently have distribution in approx. 1000 neighborhood pet store locations nationwide. In some regions we may not have a distributor that covers that region or we may sell directly to the retailer. Pet Supplies Plus sells our fresh frozen gently

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We currently have distribution in approx. 1000 neighborhood pet store locations nationwide. In some regions we may not have a distributor that covers that region or we may sell directly to the retailer.&#xA0;</span></p><p>Pet Supplies Plus sells our fresh frozen gently cooked dog recipes at select locations nationwide too. They are listed on our store locator.&#xA0;</p><div data-block="true" data-editor="9vevu" data-offset-key="fat9n-0-0" id="isPasted"><div data-offset-key="fat9n-0-0"><span data-offset-key="fat9n-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please find our store locator at:&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://www.identitypet.com/pages/store-locator" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="fat9n-1-0"><span data-text="true">https://www.identitypet.com/pages/store-locator</span></span></a></span><span data-offset-key="fat9n-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">.</span></span></div></div><div data-block="true" data-editor="9vevu" data-offset-key="bhmg5-0-0"><div data-offset-key="bhmg5-0-0"><br></div></div><div data-block="true" data-editor="9vevu" data-offset-key="brnpp-0-0"><div data-offset-key="brnpp-0-0"><span data-offset-key="brnpp-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If we aren&apos;t yet available at a store near you, please send us the nearest neighborhood independent pet stores that you would like us to contact regarding stocking identity in their store. We also ask that the next time you&apos;re at your local neighborhood retailer that you request they carry us - they often rely on consumers asking for products like ours to fully stock the line.&#xA0;</span></span></div></div><div data-block="true" data-editor="9vevu" data-offset-key="b4neh-0-0"><div data-offset-key="b4neh-0-0"><span data-offset-key="b4neh-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="9vevu" data-offset-key="dk8of-0-0"><div data-offset-key="dk8of-0-0"><span data-offset-key="dk8of-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We work each and every day to add new stores &amp; new regions for distribution of identity! Be sure to check back often for new stores! Again, it also helps if you request us there too. We do not sell to Petsmart, Petco, Chewy.com, <a href="//Amazon.com">Amazon.com</a> or large format retailers including supermarkets.&#xA0;</span></span></div></div><div data-block="true" data-editor="9vevu" data-offset-key="bdb3n-0-0"><div data-offset-key="bdb3n-0-0"><span data-offset-key="bdb3n-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="9vevu" data-offset-key="6hlr2-0-0"><div data-offset-key="6hlr2-0-0"><span data-offset-key="6hlr2-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We can also always be purchased at&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="http://identitypet.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6hlr2-1-0"><span data-text="true">identitypet.com</span></span></a></span><span data-offset-key="6hlr2-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;with free 2-3 day delivery direct to your home.&#xA0;</span></span></div></div><div data-block="true" data-editor="9vevu" data-offset-key="3cer-0-0"><br></div>

Do you provide products to small independent retailers?

To find a local store that carries our products, please visit our official store locator at identitypet.com/find or click on Store Locator in our main menu. If we are not available at a nearby store, you can suggest neighborhood independent pet store

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">To find a local store that carries our products, please visit our official store locator at <a href="//identitypet.com/find">identitypet.com/find</a> or click on <em>Store Locator</em> in our main menu. If we are not available at a nearby store, you can suggest neighborhood independent pet stores to us, and we will contact them regarding stocking our products. Customer requests at local retailers can also be influential - retailers often wait until consumers ask for a new brand before stocking it. Additionally, you can purchase our products directly from our website at identitypet.com, which offers free shipping on orders $59.99+ delivery.&#xA0;</span></p>

Where can I find your products locally?

Stores are often able to offer our products at a lower price because they buy from regional distributors who purchase in truckload quantities and deliver to them weekly. As such it is a more cost effective business model and they are able to pass sav

<div data-block="true" data-editor="d2126" data-offset-key="cejne-0-0" id="isPasted"><div data-offset-key="cejne-0-0"><span data-offset-key="cejne-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Stores are often able to offer our products at a lower price because they buy from regional distributors who purchase in truckload quantities and deliver to them weekly. As such it is a more cost effective business model and they are able to pass savings on to you, the consumer.&#xA0;</span></span></div></div><div data-block="true" data-editor="d2126" data-offset-key="5s4e2-0-0"><div data-offset-key="5s4e2-0-0"><span data-offset-key="5s4e2-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="d2126" data-offset-key="d9bde-0-0"><div data-offset-key="d9bde-0-0"><span data-offset-key="d9bde-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contrary to popular belief, it is not more profitable to be an online business. Our online model has large expenses such as the cost of shipping, handling, customer support and infrastructure that requires us to sell at a higher price just to breakeven. It offers availability and convenience to our consumers but there are true costs we bear in this business. We think it&apos;s important to provide access to our products while we build a store base yet it&apos;s also important we are able to remain a healthy business so unfortunately we are unable to pass any savings on to consumers outside our auto-ship &amp; save discount and periodic &quot;deals&quot; because of the costs incurred doing business online.&#xA0;</span></span></div></div><div data-block="true" data-editor="d2126" data-offset-key="7n1uh-0-0"><div data-offset-key="7n1uh-0-0"><span data-offset-key="7n1uh-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="d2126" data-offset-key="80leo-0-0"><div data-offset-key="80leo-0-0"><span data-offset-key="80leo-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We work on a daily basis to add new retailers and new distributors throughout the USA and Canada. However, we commonly hear from distributors and retailers that &quot;no one has requested your product&quot; so we largely rely on consumers visiting their local neighborhood pet stores to request our product. This breaks down barriers with distributors and retailers making them more likely to stock our product quicker than normal.&#xA0;</span></span></div></div><div data-block="true" data-editor="d2126" data-offset-key="e4j0q-0-0"><div data-offset-key="e4j0q-0-0"><span data-offset-key="e4j0q-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="d2126" data-offset-key="2rjfo-0-0"><div data-offset-key="2rjfo-0-0"><span data-offset-key="2rjfo-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">I&apos;m not sure if you have requested us at your local neighborhood store (commonly defined as any pet store except Petco or Petsmart) or if there are some stores you shop at nearby. If so, please provide us with the name and we can work to contact them to have a conversation about stocking us. Additionally, it is much appreciated if you could help by requesting our products to be carried at the store(s).</span></span></div></div>

Are your products cheaper in store?

identity Pet Nutrition

Where can I find your products?

How do I track my order?

What is your shipping policy?

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

Can I purchase individual cans or get a sample pack before buying an entire case?

How do I manage my auto-ship subscription and what are the policies regarding changes and cancellations?

Do you offer customized variety packs of pet food?

Can I expedite the shipping of my order?

Do you offer a breeder discount for large orders?

What happens when an order is impacted by shipping or operational delays?

Is it safe for frozen foods to arrive partially thawed?

How do I ensure I receive my fresh-frozen food order promptly and safely?

What can I do if I need receipts for my orders sent via mail?

My product was dented

My package is lost/stolen

My frozen order has been in transit an extended time

My shipment was damaged. What is your claims process?

I recieved the wrong product

How do I manage my auto-ship & save subscription?

How do I update my subscription? I am having trouble updating my subscription.

Transit of my frozen order has been extended. Will it arrive safe?

Order Questions

How can I find detailed nutrition information?

The product I ordered looks different

How is your brand different

Are your diets raw?

Where do you source your vitamins & minerals

Where are your diets made?

Do your diets meet AAFCO standards? Are they approved by AAFCO?

Why do you use Agar Agar

Do you use gums in your diets?

Are your diets human grade?

I noticed black/gray spots in my food. What is this?

Why do your diets include carrots?

Why do you use coconut oil?

Why do your diets contain Dicalcium Phosphate?

Can I use your diets for health concerns/medical issues?

Is food medicine? Can your diets fix my pets health issues?

What is the liver/egg in my product?

I am concerned about the spinach in your diets

Do I need to transition my pet(s) to identity?

What are warming & cooling proteins?

Why do some of your diets contain selenium?

Is your salmon wild-caught or farm-raised?

Can I feed your diets to my puppy or kitten?

Are your diets prescription diets?

Cleaning & Sanitation Standards

Why does your turkey fresh frozen gently cooked dog & cats foods have chicken organs?

My cat or dog won't eat your foods

Are your cans BPA free?

Allergies in Pets

Do you have 3 oz cans?

Is your pet food raw or cooked?

Who formulates your pet food diets, and what are their credentials?

What can I do if my cat suddenly dislikes its food or has dietary changes?

What type of cinnamon do you use? Is it unsafe for my pet?

Product & Nutrition Questions

Who owns your company? What is their background?

Questions about our company

I own a retail store. Can I purchase from you directly?

Retailer Questions

Are there any guidelines to follow for guest posting on your site?

How do I unsubscribe from your mailing list?

How do I become an influencer for identity

Delete my personal information

Can you donate to my organization?

Who should I contact to discuss potential business opportunities, like packaging or freight services?

General Questions