identity Pet Nutrition

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identity Pet Nutrition Help Center

Thank you for reaching out!  Your order has been received and we are working on getting it shipped out.

Our processing time (the time from when your order is received until it ships) is generally 24-48 hours on the weekdays. On the weekend, you can generally expect your order to ship within 48-72 hours (orders placed on Friday after 11 AM CST until 10 AM CST Sunday).

We will email you a confirmation once your order ships and that will include tracking information as well.

In rare circumstances orders may be impacted by operational delays which we always try to communicate via email. 

If you have any questions in the meantime, please don't hesitate to reach out.

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