identity Pet Nutrition

If your order is delayed due to operational conditions or weather, such as UPS experiencing disruptions, please contact us at customercare@identitypet.com. Unfortunately, shipping delays can occur and are often beyond our control as they are a result of third party shipping carriers like UPS.&#xA0;We aim to get your order to you in a timely manner, and in the event of a delay, we will coordinate with you for the next available shipping date. It is also possible to file a claim to investigate the cause of such delays.&#xA0;If your package is lost, stolen or damaged we have separate policies to handle this situation.&#xA0;<div data-block="true" data-editor="bsr4a" data-offset-key="coob8-0-0"> </div>

If your order is delayed due to operational conditions or weather, such as UPS experiencing disruptions, please contact us at customercare@identitypet.com. Unfortunately, shipping delays can occur and are often beyond our control as they are a result

What happens when an order is impacted by shipping or operational delays?

Order Questions

How do I track my order?

What is your shipping policy?

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

Can I purchase individual cans or get a sample pack before buying an entire case?

How do I manage my auto-ship subscription and what are the policies regarding changes and cancellations?

Do you offer customized variety packs of pet food?

Can I expedite the shipping of my order?

Do you offer a breeder discount for large orders?

Is it safe for frozen foods to arrive partially thawed?

How do I ensure I receive my fresh-frozen food order promptly and safely?

What can I do if I need receipts for my orders sent via mail?

My product was dented

My package is lost/stolen

I recieved the wrong product

How do I manage my auto-ship & save subscription?

How do I update my subscription? I am having trouble updating my subscription.

What is Route Shipping Protection? Why should I add it to my order?

Transit of my frozen order has been extended. Will it arrive safe?

How can I find detailed nutrition information?

The product I ordered looks different

How is your brand different

Are your diets raw?

Where do you source your vitamins & minerals

Where are your diets made?

Do your diets meet AAFCO standards? Are they approved by AAFCO?

Why do you use Agar Agar

Do you use gums in your diets?

Are your diets human grade?

I noticed black/gray spots in my food. What is this?

Why do your diets include carrots?

Why do you use coconut oil?

Why do your diets contain Dicalcium Phosphate?

Can I use your diets for health concerns/medical issues?

Is food medicine? Can your diets fix my pets health issues?

What is the liver/egg in my product?

I am concerned about the spinach in your diets

Do I need to transition my pet(s) to identity?

What are warming & cooling proteins?

Why do some of your diets contain selenium?

Is your salmon wild-caught or farm-raised?

Can I feed your diets to my puppy or kitten?

Are your diets prescription diets?

Cleaning & Sanitation Standards

Why does your turkey fresh frozen gently cooked dog & cats foods have chicken organs?

My cat or dog won't eat your foods

Are your cans BPA free?

Allergies in Pets

Do you have 3 oz cans?

Is your pet food raw or cooked?

Who formulates your pet food diets, and what are their credentials?

What can I do if my cat suddenly dislikes its food or has dietary changes?

Product & Nutrition Questions

Who owns your company? What is their background?

Questions about our company

Do you provide products to small independent retailers?

Where can I find your products locally?

Are your products cheaper in store?

Where can I find your products?

I own a retail store. Can I purchase from you directly?

Retailer Questions

Are there any guidelines to follow for guest posting on your site?

How do I unsubscribe from your mailing list?

How do I become an influencer for identity

Delete my personal information

Can you donate to my organization?

Who should I contact to discuss potential business opportunities, like packaging or freight services?

General Questions

What happens when an order is impacted by shipping or operational delays?Updated 7 months ago