My cat or dog won't eat your foodsUpdated 2 months ago
We would recommend you keep trying to feed/introduce identity for a couple days. Perhaps letting the food acclimate to the ambient temperature of your house may help.
Here are some helpful tips too.
Sometimes heating the food, a bit, in the microwave with warm water can help. Or adding a bit of anchovies or tuna or low sodium chicken or turkey broth can help too. Many older dogs or cats have a diminished sense of smell which can cause them not to eat. Cats especially are big on smell, texture & freshness so sometimes adding a bit of stinky fish can help them notice the food isn't harmful.
You can also try to gradually transition from the current food by feeding 1/4 identity to 3/4 previous food over a period of 10-14 days gradually increasing the amount of identity and decreasing the amount of the old food that is fed.
Many pet parents find that their pets take to our food immediately. However, some—especially cats—may need a transition period since we don’t use chemical palatinates or sugars like many pet foods. These additives can make pets fixated on certain diets which they must be weaned from, whereas our recipes are naturally palatable due to their high meat content—typically 1.5 to 3 times more than most commercial pet foods.
To transition to identity, we recommend starting with a mix of ¾ of your pet’s current food and ¼ of our food for 3–4 days. Gradually increase the proportion of our food over 10–14 days until your pet is eating 100% identity. If you notice soft stools, or vomiting simply hold at the current ratio or slightly reduce the amount fed for a day or two before continuing the transition. Our diets contain 95% meat, poultry or fish compared to just 30-45% in most pet foods, so it may take a little time for your pet’s digestion to adjust.
Let us know if you have any questions—we’re happy to help!