Do you offer refunds or exchanges?Updated 7 months ago

Our return & shipping policy can be found here: https://www.identitypet.com/pages/return-shipping-policy

Unfortunately, we are unable to offer refunds or exchanges on fresh (frozen) products after a purchase has been made. This policy is due to the nature of these products being perishable fresh foods. 

However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit. We strive to make every interaction with identity Pet Nutrition a 5 star interaction!